FatCow Web Website Hosting Provider Guarantee – The HeiferCratic Oath

Calendar April 7, 2009 | Posted by admin

affiliate_link

Most of the legitimate website hosting companies in the industry provide similar infrastructure for their website hosting platforms. Unless you happen to be hosted by someone that is running a personal server, you can count on the same level of performance from your website hosting provider.  Most shared website hosting platforms allocate similar resources and provide comparable uptime.

Often the deciding factor between website hosting providers is the quality of their technical support.  It’s important to have people there when you need them.  Quality technical support can even make the worst situations, such as website outages, a tolerable experience.  Unfortunately more often than not, technical support is less the adequate or would better be defined as simply the web hosts sales force.

Quality Technical Support from a Webhost!?

Fatcow Hosting appears to be a web host that understands the need for quality technical support.  They have outlined their promise to provide quality technical support to the customer.  Their “HeiferCratic Oath” (cute isn’t it) is provided below.  My favorite points are:

  • North American Technical Support
  • Average of two minutes hold times (That’s simply amazing)
  • Knowledgeable support (I’ll believe it when I see it, but still a good goal)
  • Guarantee of free month of website hosting if they don’t meet their oath

Fatcow’s “HeiferCratic Oath”

When you have a question or technical issue, you want someone to be there for you, with an enthusiastic can-do attitude. That’s just what you’ll find when you contact our friendly Moo Crew! In fact, if we don’t deliver a positive support experience, we will give you a free month of website hosting. It’s that simple. We hereby pledge to:

  • Call you within the first seven days, welcoming you to FatCow.
  • Answer your call in under two minutes, on average, each day.
  • Provide phone support based exclusively in North America.
  • Resolve your issue when you first contact us or set a firm deadline to follow up with you.
  • Maintain a pleasant support experience by remaining friendly and courteous at all times.
  • Adhere to the highest training standards, so the Moo Crew is always knowledgeable.
  • Continually review and improve our support experience by sending you a follow-up survey.

If, at any point during your time with us, you feel that we haven’t satisfied all aspects of this oath, please e-mail us at oath@fatcow.com. A Moo Crew investigator will then review your complaint, and if we find that we’ve broken our oath, then I swear on my hoof that we will provide you with an account credit equal to one month of website hosting.

Category Categories: FatCow | Tag Tags: | Comments No Comments »

Comments are closed.